Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use Tutor Rise's financial services.

Last Updated: December 2024

1 Information We Collect

When you use Tutor Rise, we collect several types of information to provide our machine learning-powered investment services effectively. Here's what we gather and why:

Personal Information

Name, email address, and phone number for account creation
Government-issued identification for regulatory compliance
Address and residency information for tax reporting
Employment and income details for risk assessment

Financial Data

Investment goals and risk tolerance preferences
Banking information for transfers and transactions
Investment history and portfolio performance
Trading patterns and decision-making data for ML optimization

We also collect technical information including your IP address, device type, browser information, and usage patterns. This helps us secure your account and improve our machine learning algorithms that power your investment recommendations.

Data Type	Purpose	Retention Period
Account Information	Service provision & compliance	Duration of relationship + 7 years
Financial Transactions	Portfolio management & reporting	7 years from transaction date
ML Training Data	Algorithm improvement	Anonymized after 3 years

2 How We Use Your Information

Your data powers our sophisticated investment platform. We use machine learning algorithms to analyze market patterns and your personal investment behavior to create customized strategies.

Primary Uses:

Generating personalized investment recommendations through AI analysis
Executing trades and managing your portfolio automatically
Providing performance reports and tax documentation
Ensuring regulatory compliance with Israeli financial laws
Detecting fraudulent activity and securing your account

Machine Learning Enhancement

We continuously improve our algorithms by analyzing aggregated, anonymized user data. This helps us identify market trends and refine our investment strategies. Your individual data contributes to better outcomes for all users while maintaining your privacy through advanced anonymization techniques.

We never sell your personal information to third parties. Any data sharing occurs only with your explicit consent or as required by Israeli financial regulations. Our machine learning models process your data locally within our secure Israeli data centers.

3 Data Protection & Security

We implement bank-level security measures to protect your financial information. Our infrastructure meets Israeli Privacy Protection Act requirements and international financial data standards.

Security Measures Include:

256-bit SSL encryption for all data transmission
Multi-factor authentication for account access
Regular security audits by third-party cybersecurity firms
Segregated data storage with limited employee access
Real-time fraud monitoring and suspicious activity alerts

Data Breach Protocol

In the unlikely event of a security incident, we will notify affected users within 72 hours and provide detailed information about what happened, what data was involved, and what steps we're taking. We maintain comprehensive incident response procedures reviewed quarterly.

Your data is stored in secure facilities in Tel Aviv with backup systems that ensure business continuity. We regularly test our disaster recovery procedures and maintain 99.9% uptime for our security systems.

4 Your Rights & Choices

Under Israeli privacy law, you have significant control over your personal information. We've designed our systems to make exercising these rights straightforward and efficient.

Access & Portability

You can download a complete copy of your data at any time through your account dashboard. This includes all personal information, transaction history, and AI-generated insights about your investment patterns. The export is provided in standard formats for easy transfer to other services.

Your Rights Include:

Viewing all collected data about you in real-time
Correcting inaccurate information immediately
Deleting your account and associated data permanently
Restricting certain types of data processing
Objecting to automated decision-making in specific cases

To exercise any of these rights, contact our privacy team at help@tutorrise.com or call +972543380898. We respond to all requests within 30 days and provide status updates for complex requests requiring additional time.

You can also opt out of non-essential communications, adjust your data sharing preferences, and control how our machine learning algorithms use your information for service improvements.

5 Third-Party Services & International Transfers

While we process most data within Israel, some services require carefully managed international data transfers. We maintain strict controls over any third-party access to your information.

Approved Third Parties:

Banking partners for transaction processing (Israeli banks only)
Cloud infrastructure providers with Israeli data residency
Regulatory reporting systems as required by Israeli Securities Authority
Third-party security firms for penetration testing and audits

International Transfers

When we transfer data outside Israel, we use standard contractual clauses approved by Israeli privacy authorities. These transfers are limited to essential services like market data feeds and comply with both Israeli and European data protection standards.

We conduct annual reviews of all third-party relationships and immediately terminate any partnership that doesn't meet our privacy standards. All vendors sign comprehensive data processing agreements that limit their use of your information.

6 Updates & Contact Information

We regularly update this privacy policy to reflect changes in our services, legal requirements, and privacy practices. Material changes are communicated through email and prominent notices in your account dashboard.

Policy Changes

Minor updates take effect immediately, while significant changes include a 30-day notice period. You can always view the complete history of policy changes in your account settings, including detailed explanations of what changed and why.

For privacy-related questions, concerns, or requests, our dedicated privacy team is available through multiple channels. We pride ourselves on responsive, helpful customer service that takes your privacy concerns seriously.

You can also request a consultation with our Data Protection Officer to discuss complex privacy scenarios or learn more about how our machine learning systems process your information while maintaining privacy protections.

Contact Our Privacy Team

Email: help@tutorrise.com

Phone: +972543380898

Address: Arlozorov St 150, Tel Aviv-Yafo, 6209826, Israel

Our privacy specialists are available Sunday through Thursday, 9:00 AM to 6:00 PM Israel time